Refund policy
Returns & Refunds Policy
At Stowpeak, we want you to be confident in your purchase.
Change-of-mind returns
We accept change-of-mind returns within 30 days of delivery, provided the item is:
- unused, uninstalled and undamaged;
- returned in the same condition in which it was received;
- returned in its original packaging, including any included parts or instructions; and
- accompanied by proof of purchase.
The customer is responsible for the cost of return postage for change-of-mind returns. We recommend using a tracked postal service, as Stowpeak is not responsible for items lost or damaged in return transit.
Once the returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be issued to the original payment method. Original shipping charges are not refundable.
To request a return, contact us at hello@stowpeak.com with your order number and reason for return. We will provide return instructions and the return address.
Compatibility
Please check the compatibility details on each product page before ordering. Our products are designed for the specific tool brands, models or systems stated in the listing.
A product that has been installed, used, modified, damaged or returned without its original packaging is not eligible for a change-of-mind return.
Faulty, damaged or incorrect items
Please inspect your order on arrival and contact us promptly at hello@stowpeak.com if an item is faulty, damaged, incorrectly supplied or does not match its description. Please include your order number and clear photographs where relevant.
Where a product has a major problem, you may choose a refund or replacement. For a minor problem, Stowpeak may repair, replace or refund the item, as required under Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under that law.
Australian law does not require a business to refund a customer simply because they have changed their mind, but Stowpeak is choosing to offer the above 30-day unused-item return option. Faulty products are different: you cannot make customers pay return postage where a valid consumer-law remedy applies.