Shipping policy

Shipping Policy

Last updated: 9 September 2026

Stowpeak ships orders within Australia.

Processing and dispatch

Orders are processed and dispatched within [2–4] business days of payment being received, unless otherwise stated on the relevant product page.

Some Stowpeak products are 3D printed to order. Where this applies, the estimated production and dispatch timeframe will be shown on the product page or advised after purchase.

Orders are not dispatched on weekends or public holidays.

Shipping costs

Shipping costs are calculated and shown at checkout before you complete your order.

Where free shipping is offered, the applicable minimum-order value and conditions will be clearly stated at checkout.

Delivery timeframes

Once dispatched, delivery timeframes depend on the delivery address and carrier selected at checkout. As a guide, standard Australian delivery generally takes [3–10] business days after dispatch.

Delivery timeframes are estimates only. Delays may occur due to carrier networks, weather events, public holidays or other circumstances outside Stowpeak’s control.

Tracking

Where tracking is available, you will receive a shipping confirmation email with tracking details once your order has been dispatched.

Delivery address

Please ensure your delivery address is complete and accurate when placing your order. Stowpeak is not responsible for delays or additional charges caused by an incorrect or incomplete address supplied at checkout.

If an order has not yet been dispatched, contact us promptly at hello@stowpeak.com and we will do our best to update the address. We cannot guarantee changes once an order has entered the dispatch process.

Authority to leave

If you select or permit authority to leave, the parcel may be left at your nominated delivery address in accordance with the carrier’s terms. Please choose this option carefully.

Lost, damaged or delayed deliveries

If your order appears lost, arrives damaged or has not arrived within a reasonable time, contact us at hello@stowpeak.com with your order number and any relevant photographs. We will investigate the issue with the carrier and work with you to resolve it.

Nothing in this policy limits your rights under the Australian Consumer Law.